1What do I need to enroll in Online Banking?
You will need your personal and account information. The information you provide is safeguarded using secure internet data encryption technologies and is only used for setting up your account.
2How do I get an Access ID and password?
During the enrollment process, for security reasons and to maintain the confidentiality of your Access ID and password(s), you will select your own Access ID and password. You can change your password on online banking at any time. You should change your password periodically.
3What software do I need to use Online Banking?
Our website is compatible with the following browsers:
Apple Safari 4.0 & 5.00
Apple Safari 5.0 for Mac
Chrome 15.0 & 16.00
Firefox 3.5, 4.0, 7.0, & 8.0
Google Chrome 9.0
Microsoft Internet Explorer 7.0, 8.00, 9.0, 10.0, & 11.0
Opera 10.0 & 11.00
No additional software is required for online banking access.
4Reasons to enroll in Online Banking?
Grand Rivers Community Bank's online banking gives you access to your accounts 24 hours a day, 7 days a week. You have the ability to:
Transfer funds between checking and savings accounts.
Make Grand Rivers Community Bank loan payments by transferring directly from your checking or savings account.
View monthly e-statements
Free Bill Pay
Download information to Quicken, Quickbooks, Microsoft Money, or Comma Separated (CSV).
5Is there a fee to access my accounts online?
No. You can access your accounts using our online banking 24 hours a day.
6What are pending transactions?
Pending transactions are hold(s) or credit(s) place on your account affecting your available balance. Some pending deposit amounts may include funds that are being held. Some pending debits may reflect a merchant hold on your account, which may or may not be the final amount posted to your account.
7How many eStatements will I be able to view up to?
From the time you sign up for eStatements, you can view up to
8What can I do if I forget my login ID/password for online banking?
If you have forgotten your Login ID or password, please call the Electronic Banking department at 1-618-294-8686, ext. 5001 (between 8:30am and 4:00pm CST M-F) in order to regain access to online banking.
9Why I am locked out or cannot access online banking?
Your access to online banking will be blocked in the event your Login ID or password is entered incorrectly on five consecutive access attempts. If you wait 15 minutes, you can attempt it 5 more times. After the second time, please call the Electronic Banking department at 1-618-294-8686, ext. 5001 (between 8:30am and 4:00pm CST M-F).
10I just opened a new account but I do not see it online. What should I do?
You can contact the Electronic Banking department at 618-294-8686, ext. 5001 (between 8:30am and 4:00pm CST M-F) for assistance.
11How do I transfer funds between my Grand Rivers Community Bank accounts?
You can make express transfers, scheduled transfers, and recurring transfers that repeat for a specified duration. Click the transfers tab, then click create a new transfer and follow the steps to complete the transfer set-up process. Cut off time is 6:00pm CST.
12How do I change my Access ID or password?
You can change your password at any time by clicking Options within your Online Banking account. Under the Password section, click Edit. In order to change your Access Id, you will need to contact the Electronic Banking Department at 1-618-294-8686, ext. 5001 (between 8:30am and 4:00pm CST M-F)